SHIPPING & RETURNS
SHIPPING POLICY
Shipment Confirmation & Order Tracking:
We have partnered with India Post (Speed Post) and DTDC to ship your products. Shipping Time varies from 2 Days to 20 Days depending on Distance and Shipment Company. Shipping charges are Fixed for both shipping Company with Rs 60/- for India Post and Rs 80/- for DTDC. Once your order is placed you will receive Shipment Confirmation on your WhatsApp and Email containing your Courier tracking number.
We also ship International through India Post International Shipping at Flat Rate of Rs 1450/-, while International Delivery can take upto 30 Days.
Damages:
OCEAN is not liable for any products damaged or lost during shipping. However, if you have a legitimate full parcel opening video from start to end (without any pauses or breaks), you can request for a refund or return or exchange (Not applicable if the product is lost during the shipment).
Please save all packaging materials, along with the bill provided, and damaged goods before filing any claim for return, refund, or exchange.
It is the customers responsibility to safely return the items delivered to them. In case of any damaged items received, after we receive a legitimate full parcel opening video (as stated above), it is the customers duty to send it back in the same condition as shown in the video, or else the request for return, refund or exchange will be liable for rejection.
Customer is liable for any return or exchange shipment fees, only if the return or exchange request is approved by us.
RETURN & EXCHANGE POLICY
Our 7-Day Return Policy:
Once we approve of return or exchange, you may return your item within 7 days of approval, for a refund or exchange. The shipping charges that was paid during order placement, will not be refunded.
To be eligible for a return, refund or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with the bill.